This Refund Policy applies to all paid subscription plans purchased through ReviewBoost ("we", "us", "our") via Razorpay. By completing a payment, you acknowledge and agree to the terms set out below.
All subscription fees, including but not limited to Starter and Pro plan payments, are charged in advance for the selected billing period and are non-refundable once payment has been successfully processed, regardless of whether you use the Service during that period.
This applies whether you choose to stop using the Service, forget to cancel before renewal (where applicable), or are dissatisfied with the Service for any reason not covered under the Exceptions section below.
ReviewBoost provides immediate access to digital features (QR code generation, AI review suggestions, dashboard analytics, and review collection infrastructure) upon successful payment and plan activation. Because access and value are delivered instantly and the underlying costs (AI processing, infrastructure, and third-party service fees) are incurred regardless of how much you use the Service, we do not provide pro-rated or partial refunds for unused subscription time.
We encourage you to use our Free Trial plan to evaluate the Service's features and suitability for your business before upgrading to a paid plan.
We may, at our sole discretion, consider a refund or credit in the following limited circumstances:
Refund requests under this section must be raised within 7 days of the transaction date. Requests made after this period may not be considered.
If you believe you have been charged in error or more than once for the same subscription, please contact us immediately with your registered email, the approximate date and amount of the charge, and (if available) the Razorpay payment reference ID. We will investigate and, if confirmed, process a refund of the duplicate/erroneous amount to your original payment method via Razorpay, typically within 5-10 business days, subject to your bank's or payment provider's processing times.
You may stop using the Service or choose not to renew your subscription at any time. Since plans are billed for a fixed period in advance and are non-refundable, cancelling before the end of a billing period does not entitle you to a refund for the remaining time. Your plan and its features will remain active until the end of the period you have already paid for, after which the account will revert to the Free Trial plan (or be paused, depending on plan limits) unless renewed.
If you downgrade from a higher-tier plan to a lower-tier plan, no refund or credit will be issued for the difference in price or any unused portion of the higher-tier plan's billing period. The downgrade will take effect as communicated at the time of the change.
Plan activation is normally automatic and occurs within a few minutes of successful payment via Razorpay. If your payment was successful but your plan was not activated within 24 hours, please contact us with your payment details so we can manually verify and activate your plan. If, after investigation, we are unable to activate your plan and the issue is determined to be on our end, you may be eligible for a full refund of that specific payment or, at our discretion, manual activation of the plan you paid for.
If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us to resolve the issue, we reserve the right to immediately suspend or terminate your account pending resolution of the dispute. We encourage you to contact us directly first — most issues can be resolved faster this way than through a formal chargeback process.
For any payment-related queries, duplicate charges, or activation issues, please contact us with the following details:
We aim to respond to all payment-related queries within 2-3 business days.
We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. The policy in effect at the time of your payment will apply to that transaction.